The LGA transitions to risk-based quality management system
After a year of certification to ISO 9001: 2008 standard, the Local Government Academy (LGA) was recommended for certification to the ISO 9001: 2015 on June 25, 2018.
The LGA started implementing its quality management system (QMS) in 2016 and began the transition to ISO 9001: 2015 at the start of 2018.
With the stricter requirements and greater emphasis on a risk-based approach in managing the processes, the LGA hurdled the first stage of the transition to the 2015 version on May 17, 2018, and was immediately recommended to undergo the second stage audit.
During the second stage audit, the team leader of the external auditors praised the staff for exhibiting the LGA core values of commitment and teamwork. “From the top management down to the organization, the commitment for the QMS is evidently seen [during the audit] and for that we congratulate you even without the conclusion yet,” she said during the closing meeting.
After giving out 7 observations on the LGA processes as part of their findings, the audit team found no non-conformities in the processes and will recommend the immediate certification of LGA to the ISO 9001:2015 standard. This makes LGA the first among the Department of the Interior and Local Government’s offices and agencies to be recommended for certification to the 2015 version of ISO 9001.
“LGA’s commitment to the QMS will not end in the certification. The commitment and passion for QMS need to be sustained and improvement of your systems and procedures should continue”, the audit’s team leader challenged the LGA officials and staff.
Officer-in-Charge Thelma Vecina underscored the primary responsibility of the LGA’s executive committee in sustaining the QMS. She also encouraged the LGA staff to do their part to contribute to the LGA’s quality policy. “The QMS is already embedded in our processes, as we continue to practice and put it in our consciousness as we do our regular work,” she said, “we are doing this not merely for compliance but because of our desire to improve how we do things in LGA.”
She also thanked all the LGA personnel for their contribution in sustaining the QMS, saying, “It was tiring but we wanted to achieve something so we worked hard on it. It’s time to celebrate!”
ISO 9001: 2015 gives the LGA the means to consistently provide products and services that meet customer and legal requirements, enhance customer satisfaction, address risks and opportunities relevant to the LGA’s context and objectives, and conform to the Quality Management System requirements.